FAQ
Find answers to frequently asked questions about our shop, ordering process, and artworks.
WHY CAN’T I PURCHASE PRODUCTS DIRECTLY?
Our products are not always suitable for shipping. Factors such as size, weight, fragility, and insurance requirements play an important role. Therefore, our shop operates on a request-based system.
HOW DOES A REQUEST WORK?
You submit a non-binding request through the shop and provide your email address and country.
WHAT HAPPENS AFTER I SUBMIT A REQUEST?
We check whether the requested product can be shipped to your country and whether it can be adequately insured. We will then contact you by email.
WHAT DOES SHIPPING DEPEND ON?
Whether shipping is possible depends on the size, fragility, shipping regulations of the destination country, and the availability of suitable insurance for the item.
IS MY REQUEST BINDING?
No, your request is non-binding. A purchase is only concluded after we have confirmed shipping and insurance options and you have agreed.
HOW LONG DOES IT TAKE TO RECEIVE A RESPONSE?
We usually respond by email within a short time.